Respund pulls the comments from every social account a brand has authorized into a single moderation queue. Your team triages them in one place, answers with drafts written by AI and approved by a person, and hides what breaks each brand's rules — without jumping between apps, phones and logins.
Everything below runs today on the accounts our clients have connected. Nothing is published to a social network without a person approving it first.
Comments from every connected account land in a single queue, with the post they belong to, the full reply thread, and whether they are still unanswered.
Each brand defines its own voice. Respund proposes three reply options; a team member edits and approves one before anything is published. There is no auto-posting.
Each brand keeps its own list of terms. A comment matching the list is hidden on the network automatically and flagged in the inbox for review.
Incoming comments are classified — question, complaint, praise, lead, spam — with sentiment and detected language, so the urgent ones surface first.
Filter by network, status, tag, sentiment, date, language, read or unread, and organic versus paid, then share the exact view with a teammate as a link.
When a comment contains a term the brand defines, Respund can send a private message using copy the brand wrote, on networks where messaging access is separately authorized. Today this runs on Meta accounts.
An agency runs more than one account. Respund keeps each brand's voice, moderation list and queue separate, under one team login.
We only connect accounts whose owner explicitly authorizes Respund, and we request the minimum permissions each integration needs.
The account owner grants access through the network's own consent screen. They can revoke it at any time, from the network or from Respund.
Respund subscribes to each network's comment events, so new comments reach the inbox within minutes instead of being polled for.
Reply with an approved draft, hide what breaks the rules, mark as done. Every action is recorded against the person who took it.
Respund is a moderation tool, not a data product. What we hold, we hold to do the job the brand hired us for.